Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a mole333 account, including deposits through DANA, OVO, and GoPay, withdrawal requests, and access rights that depend on local law and the region you're in.

Account eligibility by regionDANA, OVO, GoPay deposit rulesWithdrawal verification stepsAccount suspension conditionsJurisdiction-dependent access
mole333 Terms That Cover How Your Account Works
REACH US

How to Contact Us About These Terms

If a clause in these terms is unclear, or you need to raise a question about your account's standing under them, our support team is the right first stop. You can reach us through live chat, email, or the in-app message thread. When you write in, include your registered wallet number — DANA, OVO, or GoPay — so our team can pull up your account without back-and-forth.

Live Chat Start a chat session from the account menu. Share your registered wallet number and describe your terms question so the agent can check your account status directly.
Email Support Send a message to our support address with your account ID and the specific clause you're asking about. We respond to terms-related queries with a written record you can keep.
In-App Message Use the message thread inside your account dashboard. It keeps a full history of your terms queries, linked to your account profile, for easy follow-up.
HOW WE HANDLE IT

Account Security and Policy Practices

These terms are backed by real account-level practices, not just policy text. Here is how we handle the areas that matter most to your account: data, security, access, and changes.

Data Retention

We keep your account data for as long as your account is active and for the period required after closure. You can request a summary of what we hold by contacting support through live chat or email.

Account Security

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, lock your account from the security section and contact support immediately with your DANA, OVO, or GoPay wallet reference.

Cookie and Session Use

We use session cookies to keep you logged in across pages and to remember your last deposit method — DANA, OVO, or GoPay — so your next session starts where you left off without re-entering details.

Requesting Changes

To update your registered wallet number or contact details, submit a request through live chat with identity confirmation. Changes to payment details go through a secondary verification step before they take effect.

Common Questions About These Terms

These are the questions we hear most often from people reading through the terms for the first time. If yours is not here, live chat is the fastest way to get a direct answer tied to your account.

We update the terms when required. Continued use of your account after a change goes live means you accept the revised version. Check this page for the current text at any time.

Access depends on local law and eligible regions. If your region is not supported, your account may be restricted. Contact support via live chat for clarification specific to your location.

Yes. Submit a closure request through live chat or email. We process the request after any pending withdrawal tied to your DANA, OVO, or GoPay wallet is cleared and verified.

Opening multiple accounts, providing false registration details, or using a payment wallet not registered in your name are examples. Breaches may result in account suspension or permanent closure.

Send a data request through email support with your account ID. We compile account activity and registered details and send them to your verified contact on file within a reasonable period.

Yes. All deposits made via DANA, OVO, and GoPay fall under these terms. Each transaction is matched to your registered wallet, and disputes follow the account review process described in the terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.