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What You Agree To When You Use mole333

These terms set out the rules that apply to your account, your activity on the platform, and how we handle your data — covering everything from wallet transactions via DANA, OVO, and GoPay to account access and dispute handling.

Account ConditionsData & PrivacyWallet Use PolicyJurisdiction NoticeContact Rights
mole333 What You Agree To When You Use mole333
DATA & ACCOUNT SECURITY

How We Protect and Manage Your Information

Your account data is stored with encryption at rest and in transit. We collect only what is needed to operate your account, verify your identity, and process transactions through your linked wallet. We do not sell your personal data to third parties.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required by applicable law after closure.

Cookie Use

We use session and preference cookies to keep you logged in and remember your settings. You can manage cookie preferences from the footer of any page.

Account Security

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, change your password and contact support immediately.

Data Requests

You can request a copy of your personal data or ask us to delete your account by contacting support via the in-account Help & Legal section.

LEGAL CONTACT PATHS

Reach Us for Account or Legal Queries

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and account queries through the channels below. For data requests, include your registered account email and the nature of your request so we can route it correctly.

Team online

Live Chat

Open the chat widget from any page while logged in. For legal or data queries, select the Account & Legal topic so your message reaches the right team.

Email Support

Send account or data requests to our support address listed in your account settings. Include your account ID for faster handling.

In-Account Help

Go to Settings → Help & Legal in your account to find the dispute form, data request link, and the current version of these terms.

Common Questions About Our Terms

These are the questions we hear most often about account rules, data handling, and your rights as an account holder. If your question is not here, reach us through live chat or the in-account Help & Legal section.

Access depends on local law and the region you are in. We make the platform available where local regulations permit it. Check the eligibility notice in your account settings for your region.

We verify that the DANA, OVO, or GoPay account receiving funds is registered in your name. This step protects your account from unauthorised withdrawals and is required before the first payout.

Go to Settings → Help & Legal in your account and use the data request form. Include your account ID and we will respond within the timeframe required by applicable law.

Multiple accounts from the same person, device, or payment credential breach our account terms. Duplicate accounts may be suspended and balances held pending a review by our compliance team.

We post a notice in your account and update the version date at the foot of this page. Continuing to use your account after the update date means you accept the revised terms.

Contact support via live chat or email and request account closure. We will confirm your identity, process any remaining balance to your verified wallet, and close the account within the stated timeframe.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.